At MOR SENSE SDN BHD, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our brand—whether through our website, social media, online store, customer service, or any of our services. We believe in transparency and accountability, and this document aims to provide you with clear insight into how your data is handled.

When you visit our website or make a purchase through our online platform, you voluntarily provide certain personal information. This may include your name, phone number, email address, shipping and billing addresses, and payment details. These details are used solely to process and deliver your order, provide customer support, and offer a seamless shopping experience. In addition, when you create an account, subscribe to our newsletter, participate in campaigns, or communicate with us directly, we may collect additional information you choose to share with us.

Beyond what you provide directly, we may also collect certain data automatically through the use of cookies, web analytics tools, and third-party integrations. This may include your IP address, browser type, device characteristics, referring URLs, pages visited, and time spent on our site. This data helps us understand how users engage with our content and allows us to improve performance, personalize your experience, and ensure the website functions as intended.

All personal data collected by MOR SENSE SDN BHD is used with clear purpose. We use your information to fulfill transactions, communicate updates regarding your orders, send invoices and receipts, and handle refunds or returns where applicable. We may also use your contact details to send you marketing communications—but only if you have consented to receive them. You can opt out at any time by clicking the unsubscribe link in our emails or by contacting our customer care team.

We take your privacy seriously and do not sell, rent, or disclose your personal data to unauthorized third parties. However, to operate efficiently, we may work with trusted service providers such as payment gateways, courier services, web hosting companies, marketing platforms, and analytics tools. These parties only receive the data necessary to carry out their services on our behalf, and they are contractually bound to keep it confidential and secure.

We are committed to data security. Our website uses SSL encryption to protect sensitive transactions. Access to personal data is restricted to authorized personnel who are trained in data privacy and confidentiality. While we take all reasonable steps to protect your information, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

In line with applicable laws such as Malaysia’s Personal Data Protection Act (PDPA), you have the right to access your personal information, request corrections, or ask us to delete your data. If you wish to update your profile, remove your account, or inquire how your data is being used, you may contact us directly, and we will respond within a reasonable timeframe.

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected. If you have created an account with us, we will maintain your profile and order history unless you request deletion. Transaction records may be kept for a legally required duration to meet financial, taxation, or auditing obligations.

Our website may contain links to external websites operated by third parties. These links are provided for your convenience. However, we are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy may be updated from time to time as our business evolves or as legal requirements change. Any amendments will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding your personal data, please contact us. We are here to assist and ensure your rights are respected.